At TNC Telecom LLC, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
1. Information We Collect
Personal Information: Name, address, phone number, email, billing details, and identification for account setup.
Service Information: Internet usage, cable or satellite TV preferences, service requests, and technical support interactions.
Technical Information: IP addresses, device details, browser type, and usage logs.
2. How We Use Your Information
- Provide and manage telecom services
- Process billing and payments
- Respond to inquiries, support requests, and complaints
- Communicate service updates, alerts, and promotions
- Ensure network security and service reliability
- Comply with legal and regulatory obligations
3. How We Share Your Information
We do not sell your personal information. Your information may be shared only with:
- Trusted service providers and partners who help us operate our network
- Payment processors for billing purposes
- Legal or regulatory authorities when required by law
All third parties must protect your data and maintain confidentiality.
4. Data Security
We implement strict measures to protect your data:
- Encrypted storage and secure servers
- Restricted access to sensitive information
- Regular system monitoring and updates
5. Cookies & Online Tracking
Our website may use cookies to:
- Improve functionality and user experience
- Analyze website usage
- Deliver relevant content and offers
You can manage or disable cookies via your browser settings.
6. Your Rights
- Access your personal information
- Request corrections or updates
- Request deletion of your data where legally permitted
- Opt-out of marketing communications
- Ask questions about how your data is used
Contact us to exercise these rights.
7. Data Retention
We retain information only as long as needed for service provision, legal compliance, or dispute resolution. After that, data is securely deleted or anonymized.
8. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect information from children without parental consent.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date.